Outside The Box
Outside the Box is the podcast for real estate agents who want to grow their business. Every episode provides actionable strategies that help you grow your repeat, referral, and sphere of influence business. Referrals don’t happen on accident—they happen on purpose, and we bring you insights from top agents and coaches who have mastered the art of relationship-based growth. Tune in for practical, proven tactics that will help you generate more business from the people who already know, like, and trust you!
Outside The Box
$85,000 In GCI, All Thanks To.... Cinnamon Rolls | Rachelle Peters
This episode dives deep into the strategies of building lasting client relationships that drive referrals in the real estate business. Rachelle Peters shares her journey and techniques for staying connected with clients, providing actionable insights for agents looking to enhance their business.
• Importance of nurturing client relationships
• Rachelle's unique marketing strategies
• Emotional connections lead to referrals
• A recap of common mistakes realtors make
• Success stories of personalized touches
• Tips for creating memorable client experiences
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Chad Armbruster – https://www.linkedin.com/in/chadaarmbruster/
It's a fine line of knowing that you always have to be working for the next deal and taking care of your people.
Chad Armbruster:Thanks for joining us on Outside the Box where we talk actionable strategies that help you generate more repeat referral and SOI business. Referrals don't happen by accident. They happen on purpose. For those who don't know, my name is Chad Armbruster, ceo of BizBox, and alongside me, as always, is my co-host, full-time realtor and son, justin Armbruster.
Justin Armbruster:Today we have Rochelle Peters, with Genesis Realtors, joining us all the way from Topeka, kansas. Rochelle has been helping buyers and sellers in the Topeka area since 2005. She has sold over 675 homes and has sold over $70 million in sales volume. Rochelle, thanks for joining us today.
Rachelle Peters:Thanks for having me.
Chad Armbruster:Tell us, how did you get into the real estate business.
Rachelle Peters:Well, I bought my first house at 19 and my second one at 21. And I just kind of had this thing with real estate where I just was always watching the houses that were coming up for sale and selling and just always had a passion for it, even though I had a full-time job somewhere else. I started buying rentals at 27. And when I had about 10 of them, I think I was 31. I just quit my job and started doing it full time, just because it was, I don't know. I've always been drawn to it.
Chad Armbruster:So you said you quit your job. What did you do before real estate?
Rachelle Peters:I did graphic design work and marketing.
Justin Armbruster:Oh, that checks, out.
Rachelle Peters:So yeah.
Chad Armbruster:So you think there's a lot of overlap between, or a little bit of overlap between, what you did before and real estate, or it's kind of handy at all.
Rachelle Peters:It came in handy because my first couple of years I had all that. I had Photoshop and Illustrator and everything on my laptop from my old job, and so I spent a lot of time creating my own material and working postcards, sending them out for sell by owner contacts, and I spent a lot of time designing my own product. So I was able to utilize that and it was pretty successful. The first couple years. I really picked up a lot of business from mailers, so that helped.
Justin Armbruster:Yeah, so you were investor turned agent, not agent turned investor Right, nice, exciting, which is different right. Yeah, that's different than probably most people. Most people sell real estate then get into it themselves later on. Some don't at all. I know a lot of realtors who refuse to buy rentals because they feel like it's a conflict or something with their investor, clients or something Nice clients or something Nice.
Rachelle Peters:Yeah, something I found out afterwards was I enjoyed selling so much that when my rentals would become vacant or, you know, I had issues to deal with or vacancies, I was too busy selling to deal with the rentals. I didn't enjoy it near as much, and so I ended up selling off most all of them and I've kept one for my daughter.
Rachelle Peters:So it's kind of weird. I probably shouldn't have done that, but I, when the crash came, I sold nine of them and regret that now, but I just enjoyed going out and trying to sell houses a lot more than finding tenants and fixing up properties. So, yeah, almost anyone who sells, most people accumulate them and I downsized after becoming a realtor.
Justin Armbruster:Yeah, Almost anyone who sells their rental will will regret it. It's just the best time to buy a rental is 10 years ago and the best time to sell it is 10 years after you did it's just always how it works.
Chad Armbruster:So, rochelle, what I was wondering is what's the one habit or routine that's helped consistently? You stay in front of your SOI and generate repeat and referral business.
Rachelle Peters:I've been doing this for almost 20 years, so what I did 20 years ago is different from what I do now, but I would say over the last five to seven years I've really been putting myself out there more in front of my clients.
Rachelle Peters:One of my favorite things to do is pop buys every time that there's a special occasion that I can think of, whether it's the Chiefs making it to the Super Bowl, which I thought would be a one-time pop by, and it's multiple time pop by putting together little packages and dropping them off when moms come out I might deliver moms, but doing pop buys for my clients so I can actually get in front of them and talk to them, versus just what I used to do for many years was just mailers. So I've become more personable, or, you know, getting more in touch with my clients, I feel like as time goes on. So that's evolved a little bit over the years.
Justin Armbruster:Let me ask you this about your Popeyes Do you enjoy doing them?
Rachelle Peters:I love them.
Justin Armbruster:You love doing Popeyes. I hate doing them. I don't know why. You know everyone who I'll do them to, whether I'm dropping off Christmas goodies or on the holiday time or whatever it is. You know they're all clients. So it's not like it should be. I just don't. I don't like doing it, and I think it's because I it's an unexpected. I mean, it's what it is, it's a Popeye. It's unexpected For maybe someone like me or an agent like me who doesn't like doing Popeyes, do you have some encouragement on getting out there more? Not only do you do them, you like doing it.
Rachelle Peters:Right, I don't like to be a bother to my people, I don't like calling people, I don't like interrupting them, but with my Popeyes I generally do that for very recent clients, not somebody I haven't talked to for five years. It's people that I've had recent referrals from or recent sales, and so they still like me. You know they're missing me a little bit, I'm missing them a little bit. So it's just a nice quick touch. If I just popped in on somebody I haven't talked to in five to 10 years, that would be awkward.
Rachelle Peters:But I try and also make it pretty limited. I don't try and do, you know, 50 or a hundred at a time. You know it might be 10 or 20 over the course of a couple of days and and they're pretty fresh relationships. You know one to two years and so and I make it very quick. I don't I don't try to be intrusive and I don't always get to meet them. But yeah, if if you try and do too many at one time, I could see why you would dislike it. Or if it's somebody you haven't talked to for a long time, um, it would be a little bit uncomfortable, but I do try and keep it with, especially people that I know would be happy to see me.
Rachelle Peters:That's always a good thing.
Justin Armbruster:Yeah, you set yourself up for success there. Yeah, that's good, that's right.
Chad Armbruster:So you said well, if you asked me now versus before. So I have a question. Then what are some of the common mistakes that you see realtors making when?
Rachelle Peters:trying to grow their real estate business. What I hear from clients not my clients, other people's clients, not yours. Or people, yeah, other people's clients, or like just people coming to open houses. It's kind of crazy that they don't remember what their agent's name was, or you know. I'm sure, justin, you've done open houses and who are you working with?
Chad Armbruster:And it's.
Rachelle Peters:It's a really tall guy, he drives a red truck and his company sign is it's blue, you know, and then I can piece together who their agent is. But they can't put their name together with who they're working with or who they bought with. And I think sometimes mistakes that agents make are trying to just constantly keep working deals. The next deal and you get somebody under contract, you send them to the bank, the banker says everything's going smooth and you or they forget about them until about a week before closing because you're out showing the next house, you're trying to do the next deal and I think that the mistake is is you have your. You know these agents have their clients who really need nurtured throughout the process, from start to finish.
Rachelle Peters:We as agents, we are familiar with the process, we are always working with multiple people and we forget that the client that we have under contract is sitting at home for 30 or 60 days kind of just wondering, and if they don't hear from you, you know, then they feel abandoned or ignored or you know they just don't really know what's going on. So I think that's a mistake a lot of people make is just not every few days checking in, even if it's going perfectly and there's no need to really check in for 30 or 40 days. We think you know, we know as agents, it's not a problem to not talk to our clients for weeks at a time because everything's smooth. Clients for weeks at a time because everything's smooth. But from their perspective, they're buying one house and all they know is what's happening with them.
Rachelle Peters:And if they're not hearing from their agent, they went out, they looked at a house one time, two times, wrote an offer and then they don't hear from them. There's no connection that these agents make. And then, when the deal's done, there's really nothing for them to talk about how great their agent was. And so I think, nurturing the buyers or sellers throughout the process with check-ins, you know, even if it's just a hey, seven days till closing, or do you need moving boxes? Don't forget to change your utilities, don't forget to change your Amazon accounts or all your online accounts. I try to purposely make those type of reminders to my people throughout the process so they know that I'm thinking of them and it helps them along the way to know what they're doing.
Justin Armbruster:So I think that's original question.
Justin Armbruster:Yeah, I think that's super important. I, a couple of years ago, I had a client who we it was a pretty easy deal, we got through inspections and through the appraisal real quick and we uh had about two or three weeks till closing and I didn't do a great job of checking in. So we, you know, we get to the day before closing and get to closing. And he just made the comment because, yeah, we hadn't heard from you in a while. We, I guess we, just assumed no news is good news and I'm like I mean, even though that's true, it's like, yeah, you know, I'll let you know if we have a problem. It's like I should have just been checking in, you know, every week. Hey, you know, things are going good. Moving right along to stare at the Zillow pictures for the next three weeks on what's going to be their $350,000 biggest purchase of their life.
Rachelle Peters:Right, and sometimes real estate transactions aren't always happy. There, you know there's all sorts of reasons why this transaction's going on. You know it could be divorce or death. You know there's all sorts of situations, and so I always feel that people might need contact. Or you know communication for different purposes too. You know it's not always happy. Happy joy, joy at who is using us and take care of them very well, versus constantly be thinking about the next showing, what can I get under contract? And it's a fine line of knowing that you always have to be working for the next deal and taking care of your people, who you have deals with. You know giving everybody the attention they need.
Justin Armbruster:Yeah, especially when you're thinking through a one client. You know it's not a transaction. This could be a lifelong referral source, and so you know sending those extra texts. You know reminding them about utilities, making the process just a little bit easier and less stressful. You know sending those extra texts. You know reminding them about utilities, making the process just a little bit easier and less stressful. You know that that could be where your next deal comes from if you do it right.
Rachelle Peters:Right, and if you don't do anything for them, they don't have anything to share or say. So that's what I think the mistake is is just really forgetting to take care of who they're working with, and that shows when, a year later, somebody goes to sell their house and they don't remember what agent they bought with the year before, so that that would be my answer for that.
Chad Armbruster:The. I like I'd not heard of the thought of the Amazon. Make sure you change your Amazon. Yeah, that's good. I also love the Ren and Stimpy reference that you gave there with happy, happy, joy, joy. I doubt Justin knows I didn't even know what it was from.
Rachelle Peters:I just knew I had heard it.
Chad Armbruster:It's from the cartoon I used to watch in college Happy, happy, joy, joy Anyway.
Rachelle Peters:And you'd be surprised with the Amazon deliveries. It will be year three. Especially this time of year, I always try and tell people hey, please make sure you do it, because you're going to be calling me November 30th or December 10th, my kids' Christmas presents got delivered to the old house. And I will tell you every year it will be people from two years ago, sometimes three. I've had them that far out that, oh shoot, I ordered something and the Christmas package is going to the wrong house.
Rachelle Peters:So and I do try to tell the stories too I don't just say, hey, do this, I like to incorporate. Hey, I say this because multiple times you know this has happened and Christmas presents show up at the wrong place, the deal didn't go well. Hey, I say this because multiple times you know this has happened and Christmas presents show up at the wrong place, the deal didn't go well. I had one where the deal didn't go great, not my part, but the crazy other person's buyer. There was about $800 worth of product delivered from a business to the house and they kind of held it hostage for a while. So it's so important to get it changed. And so I do try to, you know, instead of just telling people hey, just do this. Sometimes I throw in a few little stories, anecdotes.
Chad Armbruster:So is there anything unique that you do to generate referrals or new business from your database that you know other realtors might not think of?
Rachelle Peters:Yeah, there are some unique things that I have tried to incorporate.
Justin Armbruster:One of them is actually but before we get into that, as you know, the Outside the Box podcast is all about repeat and referral business, and great realtors know the key is serving their clients.
Chad Armbruster:At BizBox, we believe your marketing should do the same. Bizbox branded moving boxes are marketing that serves your clients when they need it most.
Justin Armbruster:Printed on two sides, packed with valuable supplies and delivered directly to your clients.
Chad Armbruster:Bizboxes are permanent branding that keeps you top of mind long after the move, with packages starting at just five boxes and free design setup For our entire company.
Rachelle Peters:I feel like we rely so much on our clients and appreciate them so much for referrals and word of mouth and in general. I know our company but I love working with my people and I thought one great way to get appreciation there's. I got mail. I put together a client pool party for our whole company and we have I don't know, justin, what all do we have? We have face painters, balloon makers.
Rachelle Peters:Pool party like at someone's house or oh no, the client pool party, the Genesis pool party we have, we get the entire pool for like a local park pool. Yeah.
Rachelle Peters:A public pool for an hour and a half, and that's the only time frame they have. And we have food, and that's the only time frame they have. And we have food. Face painters, balloon makers, we give away prizes, we order a bunch of swag, and so for the past three years that's been incorporated and it's a great way to say thank you to our clients and to get face to face, because you can only do so many mailers. You know the yearly calendars or football magnets showing up.
Justin Armbruster:Only so many Popeyes are acceptable.
Rachelle Peters:We're only going to win the Super Bowl or go to the Super Bowl so many times you know that you could have other things in your back pocket. But yeah, that's something that has become very, very popular with our company.
Justin Armbruster:So, pool party, how many people typically show up for your company? How many of your clients usually come? I'm sure it depends on the agent. And then what does that roughly cost to put together?
Rachelle Peters:So the first year we did it, I think our company maybe had 11 agents did it. I think our company maybe had 11 agents and that first year. I think we had two to 300 people show up. I think maybe I had four sets of families the first year and then the second and third years. Both we had close to 500 people showing up, plus the agents, and our company has about 20 realtors at the time.
Rachelle Peters:We have 25, 26 now, but at the time of the pool party we had 20. And each year everybody who comes comes back because it's been such a success. They want to come back and I think it's tripled for me. I don't send out a ton. You know, my, my mailing list isn't huge. My mailing list is my real clients. It's not just everybody I know, so it's it's pretty small, but I think that I get probably about 20% of my people showing up and it's great.
Rachelle Peters:It's great face to face. It's a great way to say thank you and just show appreciation, and that's something that I've wanted to do for years. Just where I was at before it didn't work out. And then when I came to Genesis and talked to the owners, they were like do it. We all believe in that type of system. Let's see what happens, and it was very scary the first time because it could have been nobody showing up, but it went well.
Rachelle Peters:I think that the total cost is around five thousand, but a lot could be cut out. You know, if somebody wanted to do this on their own, it doesn't have to cost that much. We spend hundreds and hundreds of dollars in company swag. Um, we could give kids icies and snow cones. Or you know ice cream sandwiches from the store, but we bring in the icy machine. You know a company in town that brings them in and we probably pay five times what the cost would be if we just got frozen popsicles from somewhere else. But, um, yeah, 5,000 bucks If. If we wanted to cut out some easily, do it for 3000.
Justin Armbruster:I would assume, yeah, but even even 5,000 bucks if you have you know 10, 15, 20 agents who all go in together. I mean, that's pennies If you get to see you know 10, 15, 20 year past clients all in one night and they're actually excited to be there. Like it's not like a pop by where I'm going to them and I feel like maybe I'm inconveniencing them or, you know, popping by when they don't want me to.
Rachelle Peters:It's like they're coming to me on purpose because they want to be here and they Right and I think that we get such a good turnout because I'm a I'm kind of a frugal person and I and when I was thinking of this idea, I was thinking what, what can we provide that's of value? And I have a 13 year old, you know, since you've been nine. At the time, for the three of us to go to the swimming pool was over $20. It was like 22 to $23. You'll find out someday. You know you have kids take them to the pool.
Rachelle Peters:You spend 23 bucks, they're there for 45 minutes and you're out the door and I thought what a better way. You know, especially with our clients who have two or three kids. I mean it's, it's, there's value to what this is. It's not inviting people over to sit on a bench and have a sandwich or, you know, swing by an office and shake a hand. It's, it's value. It's dinner for the family, it's a night out. It's.
Rachelle Peters:There is a true value there that you know, especially people with four and five kids. I mean there is a true value there that you know, especially people with four and five kids. I mean that's it's way different from when I went to the pool. My parents could buy me a $30 pass and I'd swim the whole season. Now, you know, 30 bucks a day to just pop in. So I think that's one reason too that it's been such a success is that we do provide something that people want to attend. The kids love it. Kids cry when they leave, they don't want to go home, and so it's a pretty special event and I I think all of the agents who participate really enjoy doing it and hopefully we can keep keep doing it.
Justin Armbruster:Yeah and uh. You, you said most of your. I mean this speaks to, I guess, the value of that event. Most of your clients come back the next year.
Rachelle Peters:Yeah, I, I've pretty much everybody who's ever. You know it's the same attendees each year and then we add a few. You know scheduling, sometimes somebody doesn't make it. But yeah, and they let let me know they're, they're bummed when they can't make it.
Chad Armbruster:But now is that hopefully it just continues that way and just grows and grows is that the type of event that could be, you know, subsidized or co-branded at all with like vendors, or or do the agents pay for the full?
Rachelle Peters:Yeah, we do have vendors sponsor our event and they, you know, pitch in a little bit here and there and we have multiple vendors. We have, you know, all of us use all the different title companies, a lot of lenders, and everybody is happy to participate and so it's very, very little cost for the company and agents. Really To do this, so it's you know, I think we want to share that information.
Justin Armbruster:Well, I mean it's good information to know. You know, if someone's trying to replicate something like this and you know maybe they don't have, it sounds like you know your office is, you know, super close. If they don't have an office, maybe like yours, where you know you know they. We all have coworkers, you know. Ask 10 of your coworking agents you know share in the same office. Hey, we want to all go in on something like this. You know it's roughly going to cost, you know, $5,000 if we could get you know 10 vendors at you know,250 a piece to sponsor, whether that be the postcard invite or a banner, or maybe set up a tent while they're there and pass out koozies. Now you're talking $2,500 to the agents $250 an agent. I mean what an awesome, not only great chance to see past clients, but it just looks really good on your company too when you have that many people. People show up and if you have clients who are all coming together for the same thing.
Rachelle Peters:I mean what a, what a hit. Yeah, it's a great thing. I'm so happy that the company here supported the idea, because it's it's been great.
Chad Armbruster:So, rochelle, if you had to start over today, what would be your top priority for building a strong network of repeat and referral clients?
Rachelle Peters:I think this is the one that I struggled with you on.
Justin Armbruster:If you're moving to California and you are trying to get cracked into that business, what are you going to do to start over, to get to get plugged in?
Rachelle Peters:I have to buy nicer clothes. I would probably be more social. I'm a pretty antisocial person. If you're around me and I'm around you, you would never know it. If you're around me and I'm around you, you would never know it. But I dread going to events. I've been asked to go to so many BNI events or join clubs over the years and never did that. Going back, I probably would have made myself a little more social if I could change one thing social.
Justin Armbruster:Um, if I could change one thing, that that's. No, that's the one of the best pieces of pieces of advice that I got when I was first getting into the business is, you know, I'm a young guy and so you know I love doing my Facebook and my digital stuff. Um, I had an experienced agent come knock on my office door and, uh, you know, I'd been hunkered down behind my laptop for the past four hours doing whatever I was doing and he said you have to get out of the office. Comes knocking in because I don't want to overstep.
Justin Armbruster:But you got to get out of here Because if you, if all you're doing is hiding behind a computer, you are not seeing people and you're not going to be growing your business, because I don't care what kind of ads you think you're running, go see someone, go text your best friend and grab coffee today. Go see a high school friend you haven't seen in a while, and that was the best piece of advice I ever got. So if I'm ever in the office for too long, I think of that moment and, like I got, I got to get out of here. I got to go see someone, got to be more social.
Rachelle Peters:Yeah.
Chad Armbruster:So what do you think is the key to turning a one-time client into a lifelong referral source?
Rachelle Peters:I think that treating the client as if they're your only client is one of the best things you can do to earn a referral down the road, because they have one experience. I may have multiple experiences a month. An agent may have their best year ever, but if all I concentrate on is how many sales they did and how much they sold, if they were just so busy working their business that they forgot to treat everybody like they're their only client, they may get no referrals from that year, you know. So it is one of those things where we have to remember that it's one experience for our client, even though we have five or six other experiences with other people going on at one time. My clients I try to make them feel like they are my only client. When they're texting and calling me, no matter what it is, they're getting a response right away. They're not going to wait a day to hear from me.
Rachelle Peters:They're not going to wait five hours to get an answer.
Rachelle Peters:They are going to believe they are my only client, and they may be at the time, but if I have four or five deals going on, they're not going to ever feel like they're an inconvenience or I'm putting somebody else above them. So I just I think that is the key is, you know, giving them an experience to talk about to other people. When they hear from another person that their agent never talked to them after they went under contract or they really never heard from them and you know. But then they hear, you know my people are able to say, hey, you know, she contacted me multiple times, she sent me moving boxes, she made sure that I was changing my utilities, she was giving me, you know, seven day texts, you know 48 hour texts. You know just cheering me along the whole way. I hope my people can, and they may never know what kind of experience they're getting versus somebody else, but I hope that making them feel like they're the only one will you know, and I think it works.
Rachelle Peters:You know, my people usually like me, but that's what I try to do and give them a good experience, because it's it should be special, or and if it's not a happy situation, it should be. You know, they should feel walked through and I try to do my best.
Justin Armbruster:I think that's a mistake a lot of realtors make when talking to either their clients or just the general. You know public, when someone asks you know how you doing it's, it's an agent's natural response to flex that they're really busy. You know how's business so busy. Yeah, I can barely keep my head above water and I think that's some of the biggest downfall to tell a client that or the general public that. You know I try and keep the in my business.
Justin Armbruster:I try and keep the approach that my clients need to know I am busy enough that I'm capable to handle any real estate transaction that they want to refer or hand that give to me. I'm capable but I'm not too busy for it. You know someone asks me how's how's business, or if a client texts me and say, you know, just checking in, how are you doing it's, you know I'm doing good. You know works busy, it works good. You know how can I help instead of. You know it's easy just to flex that. You know you're super busy when that you can be missing out on a ton of deals and referrals because they think you're too busy or you're too stressed out to take on a new client.
Rachelle Peters:Exactly.
Chad Armbruster:So can you think of or share your biggest referral success story and what you believe contributed to that success?
Rachelle Peters:Okay. So this is what I believe happened. Okay't know what, um from the buyer's perspective, seller's perspective? Um, but I had an idea for a pop by for nurses day. Um, dillon's has the best cinnamon rolls in town hands down, no matter what anybody says and I decided, for nurses day, I was going to deliver some cinnamon rolls, so I print off my list of nurse you know, go through and pick out who I know are nurses.
Rachelle Peters:And when I realized where some of my clients were located, I remembered that I had helped a realtor friend who's no longer a realtor and no longer in our area with one of her clients and I never sold her a house but I was involved in some of the purchasing of one, even though I wasn't her agent.
Rachelle Peters:So I never. She was never truly my client. She was on my mailing list for a while you know, 15 years and I'm like I'm going to add her to my list. She's there and gave her cinnamon rolls. Two weeks later I get a message that somebody wanted to sell a house and their coworker, who was a nurse, referred her and sure enough, because I didn't know at the time. You know there were seven or eight that were in that same building and it was this. I don't know if I want to say her name. I mean it was her name was Robin. Sure enough, it was Robin and her friend bought and sold a house. She bought my biggest sale ever, sold a house. Her friend referred her mother, who sold a house, bought land, has listed her house, so it's $2.8 million in volume in less than three years.
Justin Armbruster:From a batch of cinnamon rolls $5 batch of cinnamon rolls.
Rachelle Peters:Now, maybe this would have happened from my football magnets and those mailers and it just so happened that, you know, 15 years after being on my mailing list, she had somebody refer to me. But the fact that it happened a couple weeks after dropping off those cinnamon rolls I will always drop off cinnamon rolls.
Chad Armbruster:I think that's an absolutely incredible story, so I think it's a great idea. You could do so much with that. To be honest, it is whatever National Accountant's Day or whatever. I mean I just think, I just think. And so you gave those cinnamon rolls not just to Robin, not just to them, but you brought it like just a bunch in and and her and her friends all shared. Is that what it was?
Rachelle Peters:I'm sure they shared. There was a dozen, so I doubt they each ate all of them themselves. Maybe they took them home. But yeah, um, and some of the nurses I wouldn't see because they were on their shift, but you know, some of them I was able to, but just put a label on there Happy Nurses Day. And my business card and it actually, I would say of all the ones that I'm friends with on Facebook. I'm not friends with all my clients on Facebook but they'd pop it up on their stories Topeka, er. I drop them off over there and they always post the Rochelle Peters, you know cinnamon roll drop off on their page. So, um, that's kind of nice.
Justin Armbruster:Well, I think it's even cooler.
Rachelle Peters:I'm going to appreciate it.
Justin Armbruster:Yeah Well, I think it's even cooler. Is correct me if I'm wrong. Robin wasn't even your client. Robin wasn't even someone who had bought and sold with you previously. It was just a relationship that you knew of and that she would appreciate it. And this is what happens. That's crazy.
Rachelle Peters:Yeah, I had, I had worked with her a little bit, you know, filling in, while her realtor, you know, was doing something, and you know filling in while her realtor, you know, was doing something, and you know. So I knew of her through.
Justin Armbruster:Sure, sure, she was familiar with you. There was some back and forth, but it wasn't like you know. You had a. You'd made any money off of Robin, you just know, hey, she'd appreciate this. You know she's a nurse. Would love to provide value in that way. That's super cool. Yeah, All right, Rochelle, we like to end our time with some rapid fire questions that we're going to hit you with. The first response that comes to your head, fire it back. So let me know when you're ready.
Rachelle Peters:Okay, I'm ready.
Justin Armbruster:Zillow Realtorcom or Homescom, which do you tell a client to use or that you use?
Rachelle Peters:I would tell them to use zillow zillow, as much as I hate that might be a controversial pick.
Justin Armbruster:We'll have to see it's so user-friendly I just don't it's the worst I was such a anti-zillow guy until I was looking to buy my personal house and, as a licensed realtor who has access to the MLS, I still found myself using Zillow. So maybe not, maybe not controversial office or home office office office. You're an office person.
Rachelle Peters:Instagram you were a home office but you transitioned. I home office at the last company and I love to sit around the house and do nothing, but yeah when I come here to the office, we're always learning from each other and it's engaging. So, yeah, I'm back to be an office person Love it.
Justin Armbruster:Love it Instagram or Facebook.
Rachelle Peters:Facebook.
Justin Armbruster:Podcast or book.
Rachelle Peters:Podcast.
Justin Armbruster:Audio book or podcast.
Rachelle Peters:Podcast.
Justin Armbruster:What is the most impactful will go impactful podcast that you listen to because you're not a book person as much.
Rachelle Peters:Outside the box.
Justin Armbruster:Beautiful and that was. We didn't pay for that either. That was a unfiltered plug. What is an underrated app that you have on your phone, personal or business?
Rachelle Peters:Block blast.
Justin Armbruster:Block blast. Yeah, you and all the middle school and high schoolers.
Rachelle Peters:Yeah, let me see. Let me see the Texas Roadhouse app, because then I can get on the wait list and not have to wait.
Justin Armbruster:I love it. The Texas Roadhouse app Love it. Finally, if a listener wanted to refer a client to you, what areas do you serve and what would be the best way for them to get in touch with you?
Rachelle Peters:with you. I do Topeka, kansas and the surrounding towns Meriden, auburn, overbrook anything I would say within 20, 30 miles. I can handle Facebook text. Call I will answer all.
Justin Armbruster:I will answer your call. Perfect Perfect, hey, Rochelle. Thank you so much for joining us today. I really appreciate your time.
Rachelle Peters:Thank you for having me.
